Website General

The Website is owned, managed and maintained by Susan Daughtrey Education LLP (“us”, “our” or “we”), a limited liability partnership registered in England with registration number OC381033 and with its registered office at Burkes Court, Burkes Road, Beaconsfield, Buckinghamshire, HP9 1NZ.

In these terms and conditions (the “Terms”), where we use the terms “you” or “your”, we are referring to the user / viewer of the Website.

If you continue to browse and use the Website, you are agreeing to comply with and be bound by these Terms, which together with the Website’s privacy policy (the “Privacy Policy”) govern our relationship with you in relation to your use of the Website. If you disagree with any part of the Terms and Conditions or the Privacy Policy, please do not use the Website.

The goods and services which are available to order / reserve through the Website are supplied to you by entities trading under the “Susan Daughtrey Education” and “SDE” names, including members of the SDE franchise network. Such supplies may be subject to their own terms and conditions which are available to view/download at the point of sale/booking. These Terms and Conditions apply to your use of the Website and they apply irrespective of the entity which ultimately makes any supply of goods or services to you through or as a result of a booking, order or enquiry made through the Website.

Supplies of books, test papers and downloads ordered through the Website are made by Susan Daughtrey Education LLP. You must notify Susan Daughtrey Education LLP by email to office@sde11plus.com within 48 hours of delivery with details of any claim for shortage or damage to books and/or test papers supplied to you and failure to notify within this timescale gives us the right, in our absolute discretion, to disallow any subsequent claim. The customer shall retain evidence of damage to books / test papers and packaging and shall return the damaged goods and packaging to Susan Daughtrey Education. At our discretion we may either resupply any faulty or missing goods or refund the cost of the faulty / missing goods.

On occasion a book or test paper may be unavailable (e.g. because it is out of stock). In these situations, we retain the right to refund the cost of the good(s) which are out of stock and/or any other goods in the order.

It is your responsibility to provide us with a correct delivery address and no refund will be given where the goods have been successfully delivered to the address provided to us.

If you wish to return any goods to us, you must do so within 7 days of the original order date. You are responsible for the cost of return carriage. A full refund is only available where the goods are returned undamaged, unused, in resalable condition and in their original packaging.

In the event that we in our absolute discretion determine that a customer has ordered a product or service through the Website and there has been a pricing error or a discount error (including any discount applied with the use of a Voucher Code or by similar means), we reserve the right not to fulfil the order, in which case a full refund will be made. This term applies to all products and services which can be ordered or reserved through the Website, irrespective of the entity contracted to make the supply to you (e.g including where the supply is to be made by an SDE franchisee).

The names “Susan Daughtrey Education” and “SDE” are registered trademarks and may not be used without the express written consent of Susan Daughtrey Education LLP, except where reference is permitted by law.

The content of the pages of the Website are for your general information and use only. The Website is subject to change without notice.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements.If you gather information from the Website which is recited by us from other sources (such as school open day information, information about 11+ exam providers, grammar school entrance procedures etc.) you should verify the information from the first-hand source (such the school’s own website or office, the 11+ exam provider or the relevant local authority or school consortium).

We use both session and persistent cookies on our website.

We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies.

The Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

If you provide your contact details (including without limitation your email address, telephone number(s), address etc.) we may use this to tell you about products and services offered by Susan Daughtrey Education. Your information may be accessed and used only by entities trading under the Susan Daughtrey Education and SDE names. We do not sell or pass on your details to any third parties.

From time to time, the Website may also include links to other websites. These links are provided for your convenience and to enhance the user experience. They do not signify that we endorse the linked website(s). We accept no responsibility for the content of the linked website(s).We also own the domains www.susandaughtreyeducation.com and www.sde11plus.com, these domains redirect visitors to the Website, there is no separate or copy of the Website maintained at these domains.

Your use of the Website and any dispute arising out of or relating to the Website (whether contractual or non-contractual) is subject to the laws of England & Wales and any dispute (whether contractual or non-contractual) will be subject to the exclusive jurisdiction of the courts of England & Wales.