Privacy Policy

This website (the “Website”) is operated by Susan Daughtrey Education LLP, a limited liability partnership registered in England with LLP number OC381033. Our registered office address is 1st Floor Reading Room, 8 The Broadway, Wycombe End, Beaconsfield, Buckinghamshire HP9 1ND.

We collect certain information or data about you when you use the Website. This includes:

  • information on how you use the site, using cookies and page tagging techniques to help us improve the website;
  • your IP address and details of which version of web browser you use; and
  • questions, queries or feedback you leave and your contact details if you provide them.

This helps us to:

  • improve the site by monitoring how you use it;
  • respond to any feedback you send us, if you’ve asked us to; and
  • provide you with information about products and services offered by Susan Daughtrey Education, if you have asked us to.

We will only contact you if you have made a purchase, asked a question, submitted an enquiry or asked us contact you. Any contact from us will be specific to the enquiry you have raised. If you wish to receive our newsletter (including free 11+ questions) by email, you should subscribe for this separately by ticking the subscription box on our enquiry forms.

Where your data is stored

We store your data on our server and in some cloud based web app services. It may be stored outside of Europe. Your information may be viewed by our staff and, where you have indicated your consent, members of the Susan Daughtrey Education franchise network. If you do not agree to this, please do not submit your data on the Website.

Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it. We won’t share your information with any other organisations for marketing, market research or commercial purposes.

Susan Daughtrey Education does not receive, store or process your payment card details. Your payment card details are entered on a secure check-out page on the Susan Daughtrey Education website and all card information is transmitted direct to our third party payment processing provider SagePay by Secure Sockets Layer (SSL) using an encrypted link to the SagePay server. SagePay process the payment on our behalf and inform us when the payment has been made successfully and the amount you have paid so we can process your order. This is to help ensure the confidentiality of your card details when making purchases through the Susan Daughtrey Education website. If you make a card payment for a service provided by one the Susan Daughtrey Education franchisees, you will be redirected to PayPal and the payment will be processed by PayPal.

Payments for Courses are usually by direct debit. We do not store or process your bank sort code or account number. This information is stored by our direct debit provider, GoCardless.

Cookies

We use both session and persistent cookies on our website.

We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies.

Intellectual Property

The Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

Access to your data and correction

You have the right to request a copy of your data. If you would like a copy of some or all of your data, please email or write to us using the contact details below. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. In certain circumstances, you may also be entitled to have the data deleted.

Privacy Policy Changes

If we change our privacy policy, this page will be updated. We encourage you to review our policy from time to time. This privacy policy was last updated on 25th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by e-mail: jdaughtrey@sde11plus.com
  • by post: Susan Daughtrey Education LLP, 1st Floor Reading Room, 8 The Broadway, Wycombe End, Beaconsfield HP9 1ND